Professional Service Packages
Professional navigation services for cross-border medical patients, from consultation to treatment
Choose Your Support Level
Your medical journey to China should be stress-free. Select the plan that fits your needs.
π‘οΈ Risk-Free Guarantee: If we determine we cannot proceed during the initial screening phase (before any hospital appointments/resource allocation), your navigation fee is 100% refundable. Final treatment/surgery suitability is determined by licensed physicians based on examinations.
"We do not provide medical treatment services. We focus on care pathway planning, hospital appointment coordination, translation support, and travel assistance."
The Bridge
Your First Step to Care with Confidence
π€ For those who have decided on a procedure and can arrange travel independently
- βExpert Matchmaking: Leading 3 hospitals & specialists
- βCare Pathway with Cost Range Estimates (Non-clinical)
- βHospital Appointment Coordination
- βMedical Visa Support & invitation guidance
- βDedicated WhatsApp Support
- βBilingual Document Package (Summary/Question List/Key Points)
The Compass
Total Peace of Mind, From Airport to Recovery
π€ For first-time visitors to China who need full on-site assistance
- βEverything in "The Bridge" plan
- βDedicated Translator Support (up to 8 hours per journey, additional hours available)
- βChina Digital Onboarding (WeChat Pay/Alipay/SIM)
- βAirport & Hospital Transfers
- βInsurance Claim Assistance
- βPost-Op Follow-up (1 year)
The Silk Road
The Ultimate Medical Concierge & Retreat
π€ For those seeking premium service experience and higher comfort
- βEverything in "The Compass" plan
- β5-Star Hotel with Executive Lounge Access
- βPost-Op Care & Companion Coordination (48 hours)
- βPrivate Panda Base Tour with Chauffeur
- β24/7 VIP Concierge Service
Package Comparison
| Service | The Bridge | The Compass | The Silk Road |
|---|---|---|---|
| π Remote Planning | |||
| Expert Hospital Matching | β | β | β |
| Care Pathway (Non-clinical) | β | β | β |
| Hospital Appointment Coordination | β | β | β |
| Medical Visa Support | β | β | β |
| Dedicated WhatsApp Support | β | β | β |
| Bilingual Document Package | β | β | β |
| π₯ On-site Support | |||
| Translator Support | β | β | β |
| China Digital Onboarding | β | β | β |
| Airport & Hospital Transfers | β | β | β |
| Insurance Claim Assistance | β | β | β |
| Post-Op Follow-up (1 year) | β | β | β |
| β¨ VIP Exclusive | |||
| 5-Star Hotel & Executive Lounge | β | β | β |
| Post-Op Care & Companion (48h) | β | β | β |
| Private Panda Base Tour | β | β | β |
| 24/7 VIP Concierge Service | β | β | β |
π‘ Upgrade Credit: You can upgrade your plan later by paying the difference.
Reschedule & Refund Policy
Reschedule Policy
- Free reschedule with 24-hour notice
- $50 fee for reschedule within 24 hours
- No reschedule after consultation starts
Refund Policy
- Initial screening phase: Full refund if we determine we cannot proceed (before any hospital appointments/resource allocation)
- Cancel 24+ hours before: Full refund
- Cancel within 24 hours: 50% refund
- After service starts: No refund
- If we cannot provide service: Full refund
Frequently Asked Questions
Ready to Start Your Medical Journey?
Choose the package that fits your needs and let us help you access quality healthcare in Chengdu