Complaints & Support

We are committed to providing excellent service. If you have any issues or concerns, we are here to help.

Our Commitment

We are dedicated to providing you with an excellent medical navigation experience. If you are not satisfied with our service, we want to hear your feedback and will do our best to resolve the issue.

How to Contact Us

Email

Send a detailed description of your issue

contact@cncare.top

Phone

Working hours: Monday to Friday 9:00-18:00 CST

+86 XXX XXXX XXXX

Complaint Process

1

Submit Complaint

Immediately

Contact us via email or phone to describe your issue

2

Acknowledgment

Within 24 hours

We will confirm receipt of your complaint within 24 hours

3

Investigation

3-5 business days

We will investigate your issue and gather relevant information

4

Resolution

Within 7 business days

We will propose a solution and implement it

What We Can Help With

  • Service coordination issues
  • Communication issues
  • Logistics arrangement issues
  • Billing and payment issues
  • General inquiries and support

Our Limitations

Please note that we cannot help with:

  • Medical decisions or treatment advice
  • Medical disputes with healthcare providers
  • Legal issues or litigation
  • Insurance claim processing

Need Help?

If you need assistance or have any questions, please don't hesitate to contact us.

Contact Support